Watch our entire video series of helpful videos by clicking on the playlist to the left.
Links to each relevant video can also be found in our more detailed general and technical FAQ’s below.
How Large is Thermal Radar?
Thermal Radar is small and light weight. It is 5.75 inches wide and 7.75 inches tall (146mm by 197mm) and weighs only 4.5 pounds (1.8Kg)
How is Thermal Radar Mounted?
Due to its small form factor and light weight, Thermal Radar is easily mountable to a variety of surfaces including poles, walls, corners, vehicles, and trailers. The important factor for successful operation is that Thermal Radar is stationary and stable during operation. You can watch our helpful video on mounting a hydra unit here: https://www.youtube.com/watch?v=ueMZEvx10A8&t=3s
how is thermal radar different from a standard pan and tilt thermal camera?
Standard pan and tilt systems rotate but the user can only see one where the camera is pointing at that particular point in time. The Thermal Radar solution continuously rotates a single thermal sensor allowing it to gather thermal images from the full 360 degree FOV. This constantly updating 360 degree panoramic image allows the user to view and monitor an entire perimeter at all times.
Can I use thermal radar indoors?
Yes. Thermal Radar can be used very effectively indoors. The same principles of observation and detection can be used indoors with the use of Thermal Radar. In fact, entire faciliteies can often be covered with a single Thermal Radar Unit.
Can Thermal Radar see through buildings?
No. Thermal Radar, like any camera or radar system, requires line of site. Thermal Radar can, unlike many radar sytems, can see through chain link fencing.
Does Thermal Radar use active radar?
No. Thermal Radar is a completely passive solution that continuously creates 360 degree panoramic thermal images using a single sensor. This system gets it’s name “Radar” from the fact that intrusions can be located in 3D space just as with conventional radar systems but without the active emissions. This renders the Thermal Radar solution completely undetectable.
Does Thermal Radar have analytic capabilities?
Yes. TIR’s unique “inside-out coverage” approach to observation and detection is an industry changing philosophy. This approach allows the Thermal Radar system to detect not only intruders who breech the established perimeter but detect them while on their approach. Conventional systems will typically focus on perimeter protection utilizing a number of cameras focused on real or virtual fences and detect intruders as they cross these lines.
Can I integrate Thermal Radar into my VMS?
Yes. Thermal Radar can be integrated into most widely used VMS platforms, turning the views from up to 16 different fields of view into one video stream for the VMS, offering unparalleled situational awareness without using excessive VMS inputs.
How does VMS integration work?
The 360 degree thermal images, geospatial data, and alerts are sent to the Thermal Radar Integration Appliance (TRIA) which converts them to a single ONVIF complaint RTSP stream that is readily viewed and recorded in a VMS.
Can I choose which PTZ camera I use for the Hydra?
Yes. The Hydra can be built with many different brands of PTZ camera. Contact us to discuss your needs.
Is Thermal Radar CE certified for sale in Europe?
Yes. Contact us for documentation.
The camera manager shows “Connected” for the selected Thermal Radar, but when I try to launch the viewer I don’t see a stream and the camera manager shows “No Signal”
There are two common causes for this: 1) The Camera Manager is not broadcasting the correct host IP to the Thermal Radar 2) A firewall (typically Windows Firewall) is blocking the video stream. Here’s what to do: 1) In the camera manager press ctrl-shft-o (o is the small letter o), this will launch an options dialog. Check to make sure the Local IP Address is the IP Address of the PC running the Camera Manager. If you have multiple IP Addresses you can select the proper one from the drop-down dialog. 2) Turn off Windows Firewall. If this corrects the issue you can go to the advanced options for Windows Firewall and make sure the TR Camera Manager and TR Viewer are set up to allow UDP over ports 50000-65000, then turn the firewall back on.
I plug the Thermal Radar into my POE and no matter how long I wait it never starts spinning
1) Verify the Thermal Radar is receiving power a. Carefully remove the lens cover b. Rotate the sensor so it is not facing the motor housing protruding from the side, where the information sticker can be found c. Plug the Ethernet cable back in d. The unit should rotate back to the motor housing, or “home” position, this indicates unit is receiving power 2) If the unit is not receiving power make sure the POE is working correctly and is the correct type for the Thermal Radar settings (see User Manual) 3) If the unit is receiving power, but never starts rotating, contact tech support
I am getting a lot of false alarms from movement in grass or shrubs
Don’t be afraid to apply a blur mask to an entire AOI, especially in areas where there is a lot of movement caused by wind or lights. You can also increase sensitivity of an area where a blur mask is applied above what you would normally use in an area of interest. If you do not need to detect both people and vehicles, try deselecting the one you do not need to detect and increasing confidence above 50%.
I see movement in the distance in the viewer, but Thermal Radar doesn’t seem to detect it/put a box around it
Try unchecking Person and Vehicles in the Area of interest and setting sensitivity to 14-16. This will turn off the classification filter. For extreme distances, you may want to create AOI’s with both boxes unchecked and more sensitivity with a blur mask. You will lose classification, but pick up more movement in the distance.
When I click Person and/or Vehicle for an AOI I stop seeing any detections from Thermal Radar
For classification to work the Thermal Radar must be configured with the correct height and angle. Run the setup program, check these values, resend them to the Thermal Radar then restart the unit.